Privacy
We use Google Analytics to understand how visitors use our public website. If you send us a request, or email or call us, we keep what you tell us so we can respond and do the work.
What this website collects
Google Analytics uses cookies to measure visits, pages viewed and interactions with our public website. Google receives information about your browser and device, how you reached the site and your approximate location. Google Analytics does not log or store IP addresses. We do not add Analytics to the private office area or send the contents of your enquiry to Analytics.
You can block analytics cookies through your browser settings or use Google’s Analytics opt-out add-on. Fonts and images are served from this website. The private office area uses Cloudflare Access sign-in cookies.
We also store your choice of light or dark theme in your browser, which stays on your device and is never sent anywhere.
When you use the request form
We keep what you type: your name, phone number, email address, the town or postal code you gave us, when suits you, and what you told us about the problem. We use it to call you back, quote the work, carry it out and invoice you. We ask for a town or postal code rather than a street address, because that is all we need before we speak to you.
We also record the approximate origin of the submission — city, region and country — which helps us recognise fake ones. We do not store your IP address.
When you call or email us
The office can record your enquiry alongside website requests, together with notes and summaries of calls or emails about the work. Each office entry keeps its recording date and the sign-in email of the person who recorded it.
If the office corrects your name, phone number, email, company or role, the case keeps the corrected details. Its dated history says which fields changed without copying the replaced details, and making a correction does not send an email.
When we book a visit
We keep the job address, arrival window, assigned plumber and any access notes you provide. The assigned plumber receives the customer name, phone number, address, problem and access notes in an email and calendar invitation so they can carry out the visit. If you gave us an email address, we can send you a confirmation and notices of changes or cancellation.
Our private office records also keep each technician’s full name, optional preferred name and contact details. We use their preferred name, or only the first part of their full name if no preferred name is set, in appointment confirmations. We record appointment changes, the office sign-in email responsible and confirmation sending status.
Spam and abuse protection
The form uses Cloudflare Turnstile to check that a real person is sending it. Cloudflare receives your IP address to perform that check. We never see or keep it, and Turnstile does not track you across websites.
To stop the form being used to send mass email, we count recent submissions from the same source. That count is stored against a scrambled, one-way version of your IP address rather than the address itself, and it is deleted within an hour.
Who else handles your information
We use the following services to run the website, handle enquiries and appointments, protect office sign-in and understand website use:
- Cloudflare — hosts the site, runs the spam check, and stores your request. It also verifies office users through Cloudflare Access, which processes their sign-in email address and authentication records. Data is held in their network.
- Resend — sends customer confirmations and appointment messages, including the assigned plumber’s calendar invitation. They receive the recipient’s email address and the content of the message and attachment.
- Google Analytics — measures use of the public website. Google processes this information as described in its privacy policy.
We do not sell or rent your information.
How long we keep it
Records of work we have done are kept for seven years under our record-keeping policy. Canadian tax records generally have to be kept for six years after the end of the tax year they relate to. Real enquiries that are put aside are archived and remain in our records; archiving does not delete them. Spam enquiries can be permanently deleted by the office. Enquiries with appointment records cannot be deleted as spam; cancelled visits remain in our records.
Payment
We do not take card payments through this website and we never hold your card details. Payment is arranged directly with you once the work is done.
Your rights
Under Canadian privacy law you can ask what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email service@qasmechanical.ca and we will respond.
Who we are
Qas Mechanical Services Inc., serving Wellington, Dufferin, Halton, Peel and Waterloo.
service@qasmechanical.ca
Last updated 28 September 2026.